Customer Support
Conversion and retention
Converting sales enquiries and then retaining these customers for future servicing/maintenance and ultimately their next car purchase should be the never ending focus for every dealer business. The team at Redhead know how to maximise these key elements starting with the fundamentals and will work with your own teams to build robust processes and GDPR compliant databases to achieve great results in this area.
Customer satisfaction
All your hard work and investment can only be maximised if your team understand the true needs of your customers and how they want to be treated. Our team have years of experience at helping dealer focus on the right process and soft skills to ensure your score increases but the true satisfaction of the customer increases which is the real driver of long term retention.
GDPR
It’s been a few years since the frantic launch of GDPR. Despite the lack of industry discussion on this subject the fact is all the rules and regulations still exist! With the changes to your own management, staff and processes continuing then an annual check of your conformity along with some suggestions from a GDPR expert is a worthwhile investment to keep your business aligned with the latest knowledge in this important area.
Manufacturer Support
Redhead Automotive have vast experience in working with manufacturer partners to develop and implement programmes to drive forward the brand values and dealer performance – give us a call to discuss.
Field Team Training
More and more manufacturers are needing their field teams to become valuable components to the dealer’s own business, helping them to focus activity and identify commercial opportunities. We have been working with some of the major franchises to develop the skill and thought processes of the field team to elevate their role into drivers of change in the dealer network.
Independent Presenters
When the times comes to get a message over to dealers or to put an independent angle on forthcoming change it can sometimes come better from someone outside of the manufacturers business. We have a number of confident and skilled presenters that we can call on that dealers will really relate to and listen to.
Manufacturer Support
Redhead Automotive have vast experience in working with manufacturer partners to develop and implement programmes to drive forward the brand values and dealer performance – give us a call to discuss.
Field Team Training
More and more manufacturers are needing their field teams to become valuable components to the dealer’s own business, helping them to focus activity and identify commercial opportunities. We have been working with some of the major franchises to develop the skill and thought processes of the field team to elevate their role into drivers of change in the dealer network.
Independent Presenters
When the times comes to get a message over to dealers or to put an independent angle on forthcoming change it can sometimes come better from someone outside of the manufacturers business. We have a number of confident and skilled presenters that we can call on that dealers will really relate to and listen to.
Business Performance Assistance and training
KPIs – Measurement and Improvement
Business performance is critical, but dealers can easily be swamped with firstly what to measure and then how to improve it. At Redhead we can help dealers identify the right KPIs to focus on – both operational as well as financial – and then to understand what drives them. This can be done in groups, training courses, zoom meetings or by whatever medium achieves the desired results.
People and Management Development
Any business is only as strong as its people and we take great pride in helping businesses identify the strengths and weaknesses of their teams- especially the line management level to ensure they are focussed on what really matters for business development.
Departmental Improvement
We have a team that are experienced in all aspects of dealer improvement and in all departments from used cars through to parts we can help you deliver the results you need.
Contact Us
If you have a definite project in mind or just want an informal chat about what you are looking to improve and achieve please give us a call and let’s see what we can do to help.
Tel:
07776 495279